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Product support

Yukon and Pulsar products are supplied with comprehensive user instructions. We recommend that these are read and understood before using the product. If you require any further assistance, contact the dealer from whom you purchased.

Yukon Advanced Optics Manufacturer's Warranty

If your Yukon or Pulsar product develops a fault or is damaged and requires repair, it must be returned to the dealer from whom you purchased.

Only products supplied through Yukon Optics New Zealand can be returned to the factory for repair. To ensure that the warranty and repair service is available, a copy of the original invoice and serial number must be provided.

A warranty card is supplied with each product detailing the terms and conditions of the warranty. To make a warranty claim, return the product to the place of purchase along with the following:

  1. Letter explaining the unit's problem.
  2. Copy of the original receipt showing when and where the product was purchased.
  3. Return Shipping information, including return address and contact person.

Purchasing a used Yukon or Pulsar product

When purchasing a used Yukon or Pulsar product, it is important to obtain a copy of the original receipt, and ensure that the serial number has not been removed or tampered with.

Usually product warranty repairs take between 8-12 weeks, from our receiving the product, to the product being returned to the customer. Products are sent to either Scotland or Lithuania for repair. Occasionally, product warranty repairs can be held up for a number of reasons outside of our control. We accept no responsibility for unexpected delays.

Dual-Use goods

Dual-Use goods are goods that can be used for both civilian and military purposes. These goods are controlled under several international treaties in order to prevent their misuse. New Zealand is a signatory to the Waasenaar Arrangement, which controls the distribution of Dual-Use goods. Archetype Precision Systems Limited (trading as Yukon Optics New Zealand) are the authorised distributor of Yukon and Pulsar products, and as such, hold the necessary licenses distribute Dual-Use goods within New Zealand.

Dual-Use goods cannot be exported without a license issued by the Ministry of Foreign Affairs and Trade. We hold the necessary licensing to be able to export Yukon and Pulsar products for the purpose of repair and servicing.

Our Dual-Use goods includes:

• Focal Plane Arrays as used in our high refresh rate thermal imagers.

• Weapon sights of various types.

• Other.

Warnings

Stolen goods August 2017

We have been requested by our head office in Lithuania to be on the lookout for a consignment of Pulsar thermal imagers and night vision optics that were stolen whilst in transit to Latvia.

The stolen goods include Pulsar Quantum Lites, Helion XQ and XP, Trail XQ and XP, Pulsar Core clip-on thermals, and a variety of night vision devices. 

Due to the 'Dual-Use' (civilian and military) nature of these products, Yukon Advanced Optics Global is working closely with Interpol, the European Commission, and all authorities party to the Waasenaar Arrangement.

Please contact us03 9700 570 if you see for sale, or are offered for sale, cut-priced new or newish Pulsar products from an unauthorised source, either in New Zealand or abroad. All our New Zealand authorised dealers are listed on our website, and bonafide dealers worldwide are forbidden to export these goods overseas in accordance with the Waasenaar Arrangement, ITAR, etc. Illegally trafficking 'strategic goods' is an offence.

Archetype Precision Systems Limited t/a Yukon Optics New Zealand is the only company in that is licensed to distribute Pulsar Dual-Use goods within New Zealand. 


Beware of parallel importers and fake products.

Yukon Advanced Optics Worldwide / Pulsar Systems have recently warned all distributors that fake products are being manufactured:

BEWARE OF FAKES

Dear Colleagues,

Recently it has come to our attention that some companies are offering more Chinese fakes.

These devices have the status of counterfeit products and our company is currently taking legal actions to prevent their production and distribution.

We ask you to inform on any instances of appearance of such units in your market.

 

What you need to know before risking your money on a product that is sold outside of a legally binding territorial distributorship.
For more info, click this link: More info

 

Genuine Product

All Yukon Advanced Optics, Pulsar NV, and Newton Sports Optics products sold in New Zealand display a Genuine sticker on the packaging. This sticker guarantees that the product is new, of recent manufacture, and genuine.


 

 

 

 

Copyright 2010 Archetype Precision Systems Limited. All rights reserved.
Archetype Precision Systems Limited is the exclusive New Zealand and South Pacific distributor of Yukon Advanced Optics, Pulsar Systems, and Newton Sports Optics.
Yukon Optics New Zealand and Pulsar New Zealand are trademarks of Archetype Precision Systems Limited.